The Production & Maintenance Division of the IHRD offers Comprehensive Annual Maintenance Contract services for computers and peripherals in Government offices and institutions. In addition to maintenance, this division provides a broad spectrum of IT solutions, including technical consultancy, software development, and infrastructure deployment. Supported by a team of skilled professionals, IHRD delivers tailored solutions that ensure efficient technology adoption, seamless systems integration, and effective IT project management. With expertise in designing and managing networks, servers, and cloud environments, IHRD enhances operational efficiency across organizations. Recognized by the Government of Kerala as a trusted IT service provider for Government projects, IHRD stands out for its commitment to quality and client satisfaction, positioning itself as a preferred partner for IT advancement in the public sector. In addition, IHRD has been declared the IT partner of institutions under the Department of Higher Education.
PMD–IHRD provides comprehensive Annual Maintenance Services (AMC) for computing equipment to Government organizations, ensuring uninterrupted operations and optimal system performance. Our maintenance services are delivered strictly as per Government-approved rates and guidelines, with a focus on reliability, transparency, and timely support. PMD–IHRD’s Annual Maintenance Services are designed to meet the specific operational requirements of Government departments and institutions, ensuring continuity, compliance, and dependable technical support.
IHRD–PMD provides comprehensive software development services tailored to the administrative and operational needs of Government organizations. Our services include the design, development, customization, and deployment of secure and scalable web applications, internal portals, workflow systems, and database-driven solutions. All development activities are carried out in compliance with Government standards and security guidelines, ensuring reliability, data integrity, and long-term maintainability.
IHRD–PMD provides comprehensive Information and Communication Technology (ICT) solutions and technical consultancy services to Government organizations, supporting digital governance, system modernization, and efficient public service delivery. Our ICT services cover the planning, implementation, operation, and optimization of IT infrastructure, applications, and communication systems, ensuring secure, reliable, and scalable technology environments aligned with departmental and policy objectives. The consultancy services offered by IHRD–PMD include requirement analysis, feasibility and technical studies, system architecture and solution design, technology advisory, project planning, and implementation support. All consultancy engagements are carried out in strict compliance with Government policies, security standards, and statutory requirements. With strong domain expertise and a deep understanding of public sector processes, IHRD–PMD assists Government institutions in adopting appropriate technologies, improving operational efficiency, strengthening governance frameworks, and ensuring sustainable, compliant, and future-ready ICT implementations.
15 Years of Excellence
A remarkable milestone as we celebrate 15 years of dedicated service, innovation, and steadfast commitment to strengthening the technological backbone of the Government of Kerala.
Welcome to the IHRD – Production and Maintenance Division (PMD) FAQ section. This section addresses commonly raised queries related to Annual Maintenance Contract (AMC) services, IT infrastructure support, and technical assistance provided by IHRD–PMD to Government departments and institutions. The information below is intended to help offices understand the service process, complaint registration, and support mechanisms more effectively.
Complaints can be registered through the official IHRD–PMD service portal or by contacting the designated PMD support channel. The concerned office must provide the device details and a brief description of the issue.
To register a service request, the user must select or provide the serial number or asset details of the covered equipment and enter a clear description of the reported problem.
The AMC covers computing equipment such as desktop computers, laptops, printers, servers, and associated peripherals, as specified in the approved AMC agreement.
Yes. On-site technical support is provided by qualified PMD technical personnel in accordance with the AMC terms and the service-level timelines agreed upon with the Government organization.
After completion of the service, PMD maintains service records and provides necessary service reports for verification, audit, and official reference by the concerned department.